Articles on Issue Theme
Dan SMEDESCU
Academia de Studii Economice din Bucureşti
Adelina IVANOV
Academia de Studii Economice din Bucureşti
Elisabeta IOANĂŞ
Academia de Studii Economice din Bucureşti
Andreas FRUTH
Academia de Studii Economice din Bucureşti
The higher education sector is highly dynamic and suffers constant changes over time. The quality of services offered in this sector is a component of utmost importance, as this is the main reason why students choose a certain university. Seeing how much individuals value service quality, researchers have been trying for a long time to capture the main factors which hold the capacity to influence individual perception regarding the service quality of higher education institutions.
ŒCONOMICA no. 1-2/2016
Keywords: service quality models, higher education
JEL: I23, L80
Service Quality Models for Higher Education: A Review [Modele de calitate în servicii pentru învăţământul superior: o analiză]
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Octavian-Dragomir JORA
Academia de Studii Economice din Bucureşti
Mirea-Gheorghe BERECHET
Academia Română
Miruna-Mihaela MIREA
Academia Română
Andreea-Raluca NEDELCU
Academia Română
Gabriela-Mariana IONESCU
Academia Română
Graţiela-Denisa IORDACHE
Academia Română
Simona-Ionela PETCUŢ
Academia Română
Nicolas-Costinel NEGREA
Academia de Studii Economice din Bucureşti
Andreea-Raisa ȚĂRÎNĂ
Academia de Studii Economice din Bucureşti
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