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Articles on Issue Theme

Dan SMEDESCU

Academia de Studii Economice din Bucureşti

Adelina IVANOV

Academia de Studii Economice din Bucureşti

Elisabeta IOANĂŞ

Academia de Studii Economice din Bucureşti

Andreas FRUTH

Academia de Studii Economice din Bucureşti

The higher education sector is highly dynamic and suffers constant changes over time. The quality of services offered in this sector is a component of utmost importance, as this is the main reason why students choose a certain university. Seeing how much individuals value service quality, researchers have been trying for a long time to capture the main factors which hold the capacity to influence individual perception regarding the service quality of higher education institutions.

ŒCONOMICA no. 1-2/2016

Keywords: service quality models, higher education

JEL: I23, L80

Service Quality Models for Higher Education: A Review [Modele de calitate în servicii pentru învăţământul superior: o analiză]

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