Articles on Issue Theme
Dan SMEDESCU
Academia de Studii Economice din Bucureşti
Adelina IVANOV
Academia de Studii Economice din Bucureşti
Elisabeta IOANĂŞ
Academia de Studii Economice din Bucureşti
Andreas FRUTH
Academia de Studii Economice din Bucureşti
The higher education sector is highly dynamic and suffers constant changes over time. The quality of services offered in this sector is a component of utmost importance, as this is the main reason why students choose a certain university. Seeing how much individuals value service quality, researchers have been trying for a long time to capture the main factors which hold the capacity to influence individual perception regarding the service quality of higher education institutions.
ŒCONOMICA no. 1-2/2016
Keywords: service quality models, higher education
JEL: I23, L80
Service Quality Models for Higher Education: A Review [Modele de calitate în servicii pentru învăţământul superior: o analiză]
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Octavian-Dragomir JORA
Academia de Studii Economice din Bucureşti

Raluca-Georgiana ROBU
Academia de Studii Economice din Bucureşti

Maria GHEORGHE (NIŢU)
Academia de Studii Economice din Bucureşti

Valentin COJANU
Academia de Studii Economice din Bucureşti

Alexia-Maria POPESCU
Academia de Studii Economice din Bucureşti

Narciz BĂLĂŞOIU
Academia de Studii Economice din Bucureşti

Răzvan Marian PÎRCĂLĂBESCU
Academia de Studii Economice din Bucureşti

Mădălina JURUBIțĂ
Academia de Studii Economice din Bucureşti

Geicun MUSTAFA
Academia de Studii Economice din Bucureşti

Hesam JEBELI-BAKHT-ARA
Academia de Studii Economice din Bucureşti

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